Optional add-on
Roadside Assistance
An optional add-on that, where offered, provides defined on-road support services within the insurer's stated scope and limits.
What it generally does
Where this add-on is offered, selected and charged, the insurer or its service partner provides listed assistance services if the vehicle is immobilised. The exact services, the distance limits and the number of uses are set by the insurer.
Scope
What it generally addresses
What it generally addresses
- Listed assistance services such as towing or on-the-spot help, as defined by the add-on
- Service within the geographical scope the insurer states
What it generally does not address
- The cost of parts, fuel or repairs, unless the add-on specifically states otherwise
- Assistance beyond the number of uses or the distance limits stated
- Anything the base policy already excludes
Before choosing
Things to check
- Service scope and availability vary significantly between insurers
- The service is generally delivered by a partner network rather than by the insurer directly
- Availability in remote areas may be limited
Routes
Vehicle routes this is commonly discussed for
FAQs
Roadside Assistance questions
The listed services vary by insurer and product. They are defined in the add-on wording, along with any distance limits and the number of times the service may be used.
Next step
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Disclaimer
Information on this website is provided for general guidance. Actual insurance coverage, exclusions, eligibility, premium, deductibles, add-ons, claims and policy conditions depend on the applicable insurer, product, vehicle, use, policy wording and applicable law.
Official insurer policy wording and applicable law prevail.