Privacy

What the enquiry form collects

The enquiry form asks for the following, and nothing more:

• Name — required
• Mobile number — required
• Preferred language — required
• Email address — optional
• Preferred contact date — optional
• Preferred contact time — optional
• Your consent to be contacted about the enquiry — required
• The page you started the enquiry from, as a relative path

What is never collected

The enquiry form does not request any of the following, and you should not send them through it:

• Aadhaar number, PAN or any government identity number
• Bank details, card details or any payment information
• One-time passwords or passwords
• Registration certificate, driving licence or any uploaded document
• Vehicle photographs, policy PDFs or claim documents

Why it is collected, and your consent

The details above are collected for one purpose only: to prepare a message so CAREALL can answer your motor insurance enquiry in the language you prefer. They are not used for any other purpose, and they are not used for advertising or profiling. You give your consent by ticking the consent box before the message is prepared, and you can withdraw it at any time by simply not sending the message, or by telling CAREALL in the conversation.

How your enquiry is handled

The form validates your entries in your browser and builds a WhatsApp message from them. WhatsApp then opens with that message prepared. Nothing is submitted to a CAREALL server, and no enquiry database exists. The message is only sent if you choose to send it in WhatsApp, and once sent it is handled under WhatsApp's own terms and privacy policy.

Cookies and browser storage

This website sets no cookies at all — not for analytics, not for advertising, and not for preferences. It uses your browser's own storage for one convenience only:

• Your name, mobile number, email address and preferred language may be kept in your browser's session storage while the tab is open, so you do not have to retype them.
• Your consent, your service selection and your callback date and time are never stored.
• Nothing in that storage leaves your browser. Clearing your browser data or closing the tab removes it.
• The website works normally if browser storage is unavailable.

Analytics

Any analytics used on this website records behavioural events only — which sections were used and which options were selected. Your name, mobile number, email address, exact address and the text of your message are never sent to analytics, and the event format makes it impossible to attach them.

How long information is kept

This website keeps nothing. There is no enquiry database, so there is no retention period to state for the site itself. If you send the prepared message, the conversation that follows is held by CAREALL for as long as it is needed to answer you and to meet any legal or record-keeping obligation, and by WhatsApp under its own policy.

Who your information is shared with

CAREALL does not sell your information, and does not share it for advertising. Because the enquiry is prepared in your browser and sent by you, the only party that receives it at that moment is WhatsApp, as the service carrying your message. If assistance later requires an insurer to be approached, that is discussed with you first in the conversation.

Your rights

Under the Digital Personal Data Protection Act, 2023, you have rights over the personal data CAREALL holds about you. You may:

• ask what personal data CAREALL holds about you and how it is being used;
• ask for it to be corrected, completed or updated if it is wrong;
• ask for it to be erased, where there is no legal reason to keep it;
• withdraw a consent you have given, at any time;
• nominate another person to exercise these rights on your behalf if you are unable to; and
• raise a grievance, as described below.

Raising a concern

If you have a question or a complaint about how your personal data has been handled, contact CAREALL using the options on the contact page and say that your message concerns personal data, so it reaches the right person. CAREALL will acknowledge and respond to it. If you are not satisfied with the response, the Digital Personal Data Protection Act, 2023 allows you to take the matter to the Data Protection Board of India.

Children

This website is intended for adults arranging insurance for a vehicle. It is not directed at children, and it does not knowingly collect personal data from anyone under 18. If you believe a child has sent personal data through an enquiry, contact CAREALL and it will be deleted.

Changes to this policy

This policy may be updated as the website changes. The date at the top of this page shows when it was last changed. Material changes will be reflected here rather than announced individually, so it is worth re-reading this page if you return after a long gap.